1.1As a Buyer, you will have access to the eDO Application (“App”) though both the Customer Admin Portal and the Customer Mobile App.
1.2The Customer Admin Portal is accessible through any web browser. For the best user experience, we recommend accessing the Customer Admin Portal from a large-screen device such as your laptop or desktop, and using a popular web browser such as Google Chrome or Microsoft Edge.
1.3 The Customer Mobile App (currently called YTL Concrete eDO) can be downloaded from the respective app stores:
1.4For first-time activation, the Buyer must provide YTL with the email address of their Account Owner and a completed eDO Application Request Form. YTL will create a User ID with Account Owner privileges for the Buyer based on the email address provided. Subsequently, the Account Owner will receive in their email their User ID (which will be their email address) and a temporary password, which they can use to login to the Customer Admin Portal.
1.5Upon first-time login to the Customer Admin Portal, the Account Owner will need to confirm their personal details, upload an image of their personal physical signature and upload the official company rubber stamp of the Buyer. They shall when prompted follow the instructions for uploading and saving the same in the App and the image so uploaded and saved shall, whenever applied or used by you, be final, binding and conclusive as to its veracity and authenticity.
Once steps 1.1 to 1.5 above are completed, your Account Owner can click Activate to begin using the App. By doing so, you acknowledge that you have read and understood and thereby agree and accept the eDO User Terms, YTL Anti-Bribery & Corruption Policy, Code of Conduct & Business Ethics, and YTL Group Privacy Notice (collectively referred to as “Terms and Conditions”).
2.1As an Account Owner, you may at your discretion grant App access to your employees, agents or representatives by creating for each such authorised user a new User ID. Any action or omission on the App made using any and all User IDs (whether Administrator or Normal) shall be recognized as a valid and legitimate act or omission made on your behalf and shall be binding on you and we have no duty or obligation to take any steps to further verify or authenticate the authority given by you in respect of any action or omission made on the App through such User IDs.
2.2An Account Owner can assign Administrator privileges to any new User IDs created. These User IDs with Administrator privileges will thereby be authorised to create new User IDs.
2.3Only users with Account Owner or Administrator privileges are authorised and able to create new User IDs. No employee of YTL has the authorisation or capability to create new User IDs on behalf of the Buyer. YTL is only able to reset the Account Owner’s password or reassign the Account Owner to a different email address, and this must be requested by the Buyer in writing.
2.4The Account Owner is fully responsible for assigning user roles (Administrator or Normal) to each User ID, and authorising which specific user(s) can sign off on any eDO on behalf of the Buyer for each project site. There is no limit to the number of users that can be authorised for a particular project site.
2.5User IDs are created based on an email address. This email address is deemed to uniquely represent your employee, agent or representative, i.e. you should not create two User IDs linking to two different email addresses which are both owned by the same employee, agent or representative, nor should there be any need to since there is no limit to the number of project sites a specific user can be authorised for.
3.1When the Account Owner or an Account Administrator creates a new User ID, the new users will be emailed their User ID (which will be their email address) and a temporary password, which they can use to login to the Customer Mobile App
3.2Upon first-time login to the Customer Mobile App, they will need to confirm their personal details and upload an image of their personal physical signature or sign their signature on-screen. Once this is completed, they can click Activate to begin using the App. By doing so, they also acknowledge that they have read and understood, and thereby agree and accept the Terms and Conditions.
4.1 To be able to carry out the eDO receiving process at a project site, an Account Owner or Account Administrator will need to activate the said project site by (i) assigning at least one user to be an authorised signatory for that project site, and (ii) uploading a seal for the project site (in which you have the option of reusing your company seal which was uploaded earlier, or uploading a separate project seal).
4.2 If the project site is not Active (by default it will show up as Incomplete), you will not receive any eDOs for said project site and will be unable to carry out the eDO receiving process below.
5.1Once the concrete ordered by you is batched and ready for delivery to you, an eDO will be automatically generated and displayed in both the Customer Admin Portal and the Customer Mobile App.
5.2Acceptance of delivery at your project site requires use of the Customer Mobile App as follows:-
5.3You can raise a “Dispute” on the App within 48 hours after accepting any eDO, which will then be taken up for further investigation and action by our officers. The Dispute will be registered as an “open dispute” on the App during the period of investigation. The eDO will still be generated accordingly, and shall be issued to you in the same manner as set out in 5.2(e) hereinabove.
5.4Where multiple orders are delivered to you, the above processes shall apply to each order wherein individual and unique eDOs and QRCodes will be generated.
5.5In the event that the Customer does not have an authorised user at the project site and/or the process cannot be completed as above, the driver will be permitted to carry out Manual Acceptance with any receiving individual at the project site. The driver will also take a photo of the receiving individual, which will also capture the date-time stamp and lat-long. The eDO will then be sent to the authorised signatories of the project site as pending for acceptance. Upon acceptance, the eDO will be issued to you as set out in 5.2(e) hereinabove. In the event that no authorised signatories of the project site accept the pending eDO, the photographic evidence captured by the driver will suffice as proof of delivery and invoices will be issued accordingly.
This User Manual and the contents herein are supplementary to the Terms and Conditions of Sale insofar as it pertains to your acknowledgment of receipt of the concrete goods supplied and delivered to you, which act includes the issuance of the eDO and its binding nature, and nothing herein substitutes or replaces or in any manner howsoever may be taken or construed as negating or repudiating any other aspects of the Terms and Conditions of Sale. In the event there exists or arises any conflict between the contents of this User Manual and that of the Terms and Conditions of Sale in relation to the delivery acknowledgment process, this User Manual shall prevail insofar as the delivery acknowledgment process is concerned.